Effective Date: 23 November 2024
At Desk Zen Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your aromatherapy rollerball set, our Refunds and Returns Policy outlines the conditions, process, and timeframes for returns and refunds.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging, including any inserts, manuals, or accessories.
- Returns must be initiated within 30 days of the delivery date.
2. Non-Returnable Items
We cannot accept returns for:
- Opened or used products.
- Products not purchased directly from DeskZenRollers.com.
- Gift cards or promotional items received for free.
3. Return Process
To initiate a return:
- Contact Us: Email our customer support team at [email protected] with your order number, a description of the issue, and any supporting photos if applicable.
- Receive Authorization: Our team will review your request and provide a Return Authorization (RA) number along with detailed return instructions if your return is approved.
- Ship the Product: Pack the product securely and ship it to:
Desk Zen Co.
123 Anywhere St., Any City, ST 12345
4. Return Shipping Costs
- If the return is due to a defective product or an error on our part, we will provide a prepaid shipping label.
- For all other returns, the customer is responsible for return shipping costs.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed within 5–7 business days after approval. Refunds are issued to the original payment method only.
- Rejected Refunds: If the returned item does not meet our return requirements, it will be sent back to you at your expense.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the unwanted item for a refund and place a new order.
7. Damaged or Defective Products
If your product arrives damaged or defective:
- Contact us at [email protected] within 7 days of delivery.
- Provide your order number and photos of the damaged or defective product.
- We will arrange for a replacement or full refund, including shipping costs.
8. Late or Missing Refunds
If you have not received your refund within the stated timeframe:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us at [email protected] for further assistance.
9. Contact Information
For any questions or concerns about this Refunds and Returns Policy, please contact us:
- Business Name: Desk Zen Co.
- Website: DeskZenRollers.com
- Email: [email protected]
- Address: 123 Anywhere St., Any City, ST 12345